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February 25, 2002

Dwayne E. Hickson, Jr.
Graphic Productions
7013 Stanfort Lane
Knoxville, TN 37918

Dear Dwayne,

Thank you so much for your time and patience in creating our 470-page product catalog. Our customers and sales people love the new look. It has made it easy for our customers to place orders as well as easy for our customer service representatives to communicate product specifications. The time Graphic Productions spent on the layout was well worth it. It is a professional marketing piece that all of our customers use every day.

Your photography of items for which our manufacturers did not furnish photos was excellent. The printing was perfect and met our deadline for presentation.

Dwayne, you truly made this catalog successful. Your professionalism helped me stay focused. With so many products (approximately 42,000 featured) it is easy to place the project aside.

Royal Brass has many more projects for the future. I will keep in touch and let you know when the timeline is set.

Thanks again,

Sincerely,

Marketing Manager